ANOA ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it safe. We are a small, Sydney-based handmade pet food business, and we only collect the information we genuinely need to fulfil your order and communicate with you.
Because orders are placed directly with us rather than through an automated checkout, the personal information we collect is generally limited to what you share with us directly, such as:
We do not collect or store full payment card details, as payment is made directly via PayID rather than through our website.
We use your information only to:
We do not sell your personal information to third parties, and we do not use it for unrelated marketing without your consent.
As a small business, we store order and contact information securely using everyday tools such as email, messaging apps, and basic record keeping. We take reasonable steps to protect this information from unauthorised access, but no method of storage or transmission is completely secure.
We do not share your personal information with third parties except where necessary to fulfil your order (for example, if a delivery service is used) or where required by law.
Our website does not use tracking cookies or analytics beyond standard, non-identifying technical data your browser may send when loading the page. We do not use your browsing activity to build advertising profiles.
You can ask us at any time to access, correct, or delete the personal information we hold about you. Just reach out using the contact details below and we'll action your request as soon as we can.
We may update this Privacy Policy as our business grows. The version posted on this page will always be the most current.
If you have any questions about this Privacy Policy or how your information is handled, contact us at hello.anoa.lab@gmail.com or via Instagram @anoa.lab.